Support
ORDERING：
How to check the status of your order?
After placing an order, an email will be sent to your inbox containing a link to your order page.
If you have not received the ROBOFUSION order notification email, please check your Spam folder, as it may have been routed there. If the email is not in your Spam folder, contact us at info@robofusion.net, and we will assist you.
PAYMENT：
What payment methods can I use?
We support PayPal, credit cards, and bank transfers.
SHIPPING：
What are the different types of shipping options?
Standard Shipping: This option uses registered mail and can take up to 5-10 days for delivery, depending on the destination country. Customs processing times are not included.
UPS, DHL, and FedEx: These are the fastest shipping options, with delivery typically taking 2-3 business days. If you require these shipping methods, please contact us at info@robofusion.net.
My order has been shipped. Where is it?
We will process your order within 24 hours of receipt. You will receive an email with a tracking link once your order has been shipped. You can check the latest tracking information via the link provided in the email or by visiting 17track.net.
How much is shipping to my country?
Shipping costs depend on the size and weight of your order. The shipping fee will be automatically calculated when you enter your shipping address during checkout. If you have any questions or prefer faster shipping options, feel free to contact us at info@robofusion.net.
Where do you ship your products from?
Our headquarters are located in Hong Kong. Orders placed on our website will be shipped from our Hong Kong office to destinations worldwide. Please note that we are not responsible for any import taxes imposed by your country.
Which countries and regions do you ship to?
You can select your country from the dropdown menu on the payment page. If your country or region is listed, we can ship there. Common destinations include North America, the European Union, India, Australia, and more. We use Hong Kong Post for shipping, and once the package enters your country, your local postal service will handle the final delivery.
Will customs duties apply? How are they calculated?
Whether customs duties apply depends on your country's regulations and the value of your purchase.
For example:
European Union:
For orders under €150, taxes are included in the checkout price, and no additional customs fees will be charged upon entry. You will not need to clear the goods through customs.
North America:
For orders under $800 USD, no customs duties will apply, and you do not need to clear the goods through customs.
How to check the status of your order?
After placing an order, an email will be sent to your inbox containing a link to your order page.
If you have not received the ROBOFUSION order notification email, please check your Spam folder, as it may have been routed there. If the email is not in your Spam folder, contact us at info@robofusion.net, and we will assist you.
PAYMENT：
What payment methods can I use?
We support PayPal, credit cards, and bank transfers.
SHIPPING：
What are the different types of shipping options?
Standard Shipping: This option uses registered mail and can take up to 5-10 days for delivery, depending on the destination country. Customs processing times are not included.
UPS, DHL, and FedEx: These are the fastest shipping options, with delivery typically taking 2-3 business days. If you require these shipping methods, please contact us at info@robofusion.net.
My order has been shipped. Where is it?
We will process your order within 24 hours of receipt. You will receive an email with a tracking link once your order has been shipped. You can check the latest tracking information via the link provided in the email or by visiting 17track.net.
How much is shipping to my country?
Shipping costs depend on the size and weight of your order. The shipping fee will be automatically calculated when you enter your shipping address during checkout. If you have any questions or prefer faster shipping options, feel free to contact us at info@robofusion.net.
Where do you ship your products from?
Our headquarters are located in Hong Kong. Orders placed on our website will be shipped from our Hong Kong office to destinations worldwide. Please note that we are not responsible for any import taxes imposed by your country.
Which countries and regions do you ship to?
You can select your country from the dropdown menu on the payment page. If your country or region is listed, we can ship there. Common destinations include North America, the European Union, India, Australia, and more. We use Hong Kong Post for shipping, and once the package enters your country, your local postal service will handle the final delivery.
Will customs duties apply? How are they calculated?
Whether customs duties apply depends on your country's regulations and the value of your purchase.
For example:
European Union:
For orders under €150, taxes are included in the checkout price, and no additional customs fees will be charged upon entry. You will not need to clear the goods through customs.
North America:
For orders under $800 USD, no customs duties will apply, and you do not need to clear the goods through customs.